Your Dentist in Rotherham

We are a well established Rotherham dental practice serving the local community and those who choose to travel from further a field. Our aim is to offer high quality dentistry at a reasonable price.

Level of service

We aim to provide a complete service to our patients and we encourage patients to liaise with us whether their dental concerns are little or large. We recognise that patients require and deserve a dental service which is geared to meet their needs and that patient satisfaction is the only way we can retain our present patients and seek to recruit new ones.

Our commitment to patient care includes:

Prevention:

Dental Health – Prevention is better than cure.

Our priority at Stag Dental Care is to help patients avoid dental disease which is why we place such an emphasis on prevention. We encourage patients to have regular

examinations and hygiene appointments. These will ensure patients have the best chance to combat gum disease and tooth decay as well as providing an early warning system for the possible onset of other health concerns.

Comprehensive Examination:

You will receive a comprehensive check up, including intra and extra oral elements, aim at providing a clear indication of your oral health. The dentist will take the necessary time to carry out the check up which will include free radiographs when these are deemed necessary.

Late evening appointments:

If you can”t miss work or school you shouldn”t have to.

The practice offers evening appointments, till 8 p.m., on two evenings a week with a choice of three dentists. This enables those who are unable to attend appointment between 9 a.m. to 5 p.m. to have the opportunity to look after their oral health at a time that suits them.

Emergencies:

Dental emergencies will be seen within 24 hours.

You will be seen within 24 hours wherever possible by your allocated dentist. Should your allocated dentist not be available at that day you will have the opportunity to see another member of the highly experienced dental team.

Price transparency:

You will always know in advance the cost of your treatment.

The practice aims to be totally transparent in relation to the cost of treatment. Should you require further treatment your dentist will outline the various treatment options and their associated cost. The reception team will then provide you with a written estimate for your chosen treatment plan for you to take home. Price lists are also available on request on reception. The practice believes good oral health care begins in childhood and we are committed to providing your children with high quality service. To this end our child fees are set very low and young adults, 18-21 years, also receive a discounted rate.

A commitment to customer satisfaction:

If you are not satisfied we need to know.

We have a dedicated practice manager in Mr. David Allen, who is keen to ensure you are completely happy with the treatment you receive. He is eager to obtain patient feedback concerning every aspect of your treatment from when you step over the threshold of the practice to when you leave. He conducts periodic surveys concerning various aspects of treatment and will make himself available for you should you wish to discuss matters with him. It is only by obtaining feedback that the practice can hope to be responsive to your needs and improve service. The dental team holds regular team meetings where issues can be addressed and new ways of working developed.

Complaints procedure:

Should you have any complaints, please contact the practice manager, David Allen who will be able to talk you through the procedure. Alternatively you can pick up a copy of the procedure from reception. If you are not happy with the response from us, you can raise this verbally or in writing to the NHS England, PO Box 16738, Redditch, B9 9PT or email England.contactus@NHS.net Tel 0300 311 2233 or for complaints relating to private treatments you can contact 08456120540 www.dentalcomplaints.org.uk,. The General Dental Council, 37 Wimpole Street, London, W1M 8 Tel: 0845 222 4141